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Frequently Asked Questions
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General
Questions
How
long has operator services been used?
In
the U.S., the Operator Service ("OS") industry developed out of the
deregulation of interstate telephone services by the Federal
Communications Commission ("FCC") in 1981.
Prior to 1985, virtually all operator services were
provided by AT&T. The
deregulation of the telephone industry created a substantial
market opportunity for companies competing for traffic
requiring operator-assisted services and long distance
processing.
How
is OS different from a Prepaid calling card?
Prepaid
calling cards require prepayment for cards before users can
take possession and use them. Prepaid
cards are like cash. Also,
prepaid calling card programs can run into tens of thousands
of dollars to launch. Unlike
prepaid cards, we make OS cost effective and easy for you. Users
pay for calls after they make them. There
are no deposits or risks involved. Payments
for calls are billed conveniently after termination.
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NO
SELLING
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NO
MONEY TO COLLECT
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NO
OVERHEAD
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NO
RISK
Sales
How
do I start and sign up to sell Mission Operator services?
All
you need to do to get started is to sign the agreement and
setup form. Then, we will arrange your training session.
No,
previous telecom experience is required. However,
contacts in the telecom, hospitality and tourism industries
can be helpful for success.
How
does Mission track agent sales?
For
toll free calls, each representative is assigned a code number
used to identify their user’s calls. This
code number is printed on all your marketing materials. To
further assist you in your marketing efforts, we will assign
you multiple codes to allow you to track and monitor subagents
and retail accounts.
You
will have online access to daily reports showing the number of
completed phone calls, and total amount billed.
Will
I be trained to sell Mission products?
You
will be thoroughly trained to market Missions services by the
sales coordinator assigned to your region. Depending
on your level of experience, we will formulate a marketing
program that ensures immediate results while laying out a
long-range plan to help you develop a market to its full
potential. You
will become an expert in operator assisted phones calls.
Commissions
How
much commission does Mission pay its agents?
Commissions
vary depending upon the country, product and rate pricing. We
customize our rate structure based on information gathered
from the marketplace.
Commissions average from ten to twenty percent.
How
soon after I start selling do I get paid?
You
will receive your first commission payment within 30 days
after the billing period.
Customer
and Representative Support
Who
do I call for my questions or problems?
Your
account representative is available to handle your Mission
related questions and problems.
Can
I set up sub reps?
Yes.
Mission’s program is set up to allow you to sign up as many
sub-representatives as you want. You
can sign up sub-representatives in any country.
What if
I know of other companies who would like to use the services?
Does Mission offer referral commissions?
Yes.
Mission offers referral commissions.
Billing
How
are customers billed?
Customers
are billed to their credit cards and collect calls are allowed
to the US
Major
Credit Cards
AMEX, VISA, Master
Card, Eurocard, Diners, JCD and Carte Blanche
Collect
Calls
USA
AT&T
and US Bell Calling Cards
Pacific Bell, US West, SW Bell,
Ameritech, etc.
Does
Mission handle credit issues?
Our
operator customer service center is professionally managed and
trained to handle all your customers’ issues. You
will very rarely handle direct customer service issues related
to billing and collections.
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